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Getting Utilities Connected

The following information is provided as a convenience for our residents.

Electricity

Duke Power Company
526 South Church Street
Charlotte, NC 28202

  • 24-hour Customer Service Line: 800-777-9898
  • Deposit required for connection. Deposits vary depending on credit history and type of service. Deposit may be waived with good credit.
  • To turn on new service (Open An Account): Click here
  • To transfer service: Click here
  • To close an account: Click here
  • Automated Payment Plan (APP): Click here or call 704-594-9400
  • Equal Payment Plan (EPP): Click here or call 704-594-9400
  • Payment Locations (for payments only): Click here

Energy United
PO Box 1831
Statesville, NC 28687

  • Toll Free Telephone number: 1-800-522-3793
  • Deposit required for connection. Deposits vary depending on credit history and type of service. Deposit may be waived with good credit.
  • Email Contact for outages and service questions: answers@energyunited.com
  • To Sign up for New Service: Click Here
  • To Log-in to your online account: Click Here
  • For Payment location and options: Click Here

Natural Gas

Piedmont Natural Gas Company, Inc.
4339 South Tryon Street
Charlotte, NC 28217

  • 24-hour Customer Information Center: 704-525-3882 or 1-800-752-7504
  • Deposit required for connection. Deposits vary depending on credit history and type of service. Deposit may be waived with good credit.
  • Deposit required and varies depending on type of service and anticipated usage.
  • Piedmont Natural Gas Billing Questions: Click here
  • Equal Payment Plan: Click here

PSNC Energy
PO Box 100256
Columbia, SC 29202

  • 24-hour Customer Service line: 1-877-776-2427
  • Deposit required for connection. Deposits vary depending on credit history and type of service. Deposit may be waived with good credit and/or a letter from a previous power company.
  • Register for Online Account: Click Here
  • View Bills and Make Payments: Click Here
  • Energy Assistance Plans: Click Here

Water & Sewer

Charlotte-Mecklenburg Utilities Department (CMUD)
600 East Fourth Street
Charlotte, N.C. 28202

  • Customer Service: 8 am to 6 pm: 704-336-2211
  • Connection fee of $32.50 will appear on your first month's bill.
  • Online Services : Click here

Town of Mooresville
413 North Main Street
Mooresville, NC 28117

  • Contact phone number for the Town's business office: 704-663-3800
  • For Online Bill Pay: Click Here

City of Statesville
301 S. Center Street
Statesville, NC 28687

  • Main Phone Line: 704-878-3583
  • For Online Bill Payment: Click Here

Some properties may be equipped with a septic tank. If you are using a septic, it is very important to not put any foreign objects down the drain or in toilets. Examples include but are not limited to: tobacco, grease, coffee grounds, diapers, sanitary napkins, cigarettes, etc. Adding a septic tank treatment (available at home supply stores) will help the system operate properly and efficiently.

Telephone & DSL Internet Services

Local telephone service is primarily provided by Bell South. Other telephone companies do operate in the local market. See the Customer Guide section of any local phone book for a complete list of Local Service Providers.

Bell South
200 S. College Street
Charlotte, N.C. 28202

  • Sales, billing & service: 704-780-2355 or 1-800-767-2355
  • 24-hour Automated Customer Service: 704-780-2500
  • Ordering Options Online: Click here
  • DSL and Dial-Up Internet Access: Click here
  • Bell South also provides an Automated Payments service, you will be required to register to use this option: Click here

Cable TV & Internet Services

The primary cable television provider is Time Warner Cable but there are several other providers.

Time Warner Cable
316 East Morehead St.
Charlotte, N.C. 28202
Customer Service: 704-377-9600

  • There will be an installation fee and first month's charge to be paid at the time of hookup. Installation is By Appointment Only. Charges vary depending on the type of service.
  • Time Warner Website: Click here

Garbage Collection

Solid Waste Services Department
City of Charlotte
100 Ott Street
Charlotte, N.C. 28205
Customer Service: 704-336-2673

  • Within the city limits, garbage collection is included in city property taxes. Roll-out & recycling contains are provided by the City and are rolled or placed at the curb once a week. Information on the day of the week for pickup is available through Customer Service. Apartments and some condominiums typically have dumpsters onsite.
  • For information about when your garbage (inside the City limits) will be picked up, click here for the current Collection Schedule Zone Map.

Driver License & Vehicle Registration

N. C. Dept. of Motor Vehicles
1100 New Bern Ave.
Raleigh, N.C. 27699

  • 24-hour Customer Service Line: 919-715-7000
  • NC Dept of Motor Vehicles Newcomers Guide: Click here
  • NC Dept of Motor Vehicles Office Locations: Click here

DRIVER LICENSE:

  • New to North Carolina: Click here
  • Moving Within North Carolina: Drivers must notify the DMV of all address changes within 60 days after the change occurs. You must visit a driver license office within the time period to obtain a duplicate license reflecting your new address. Click here for a list of the DMV offices.

VEHICLE REGISTRATION:

  • New to North Carolina: Click here
  • Moving Within North Carolina: You must inform the NC DMV of a change of address within 60 days. The Change of Address Form (MVR-24A) is available online. Just click here for a copy.

Change of Address Form

U.S. Postal Service

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1409 East Blvd, Ste 6D
Charlotte, NC 28203

O: (704) 900-3354
F: (704) 973-9248