Resident FAQs

Early Termination FAQ

There are a number of life circumstances that can cause a tenant to contact us and ask “what happens if I can’t finish my lease term?”

This is called Early Termination and there are no provisions for this in your Lease. Alarca and the owner of the home agreed to rent it to you at the given price based on the agreed upon term of your lease. Had we known at lease signing that you desired a shorter term, we may have not rented you the home or rented it at a higher price. We understand that unforeseen circumstances can occur and there is usually an agreeable method for tenants to terminate their lease early.

When you want to move early and wish to do so in a way that follows the lease agreement and avoids negative consequences, all of the costs of your decision to terminate early must be absorbed and paid by you, not the property owner. This is a simple concept for most to understand. The owner of your rental has no obligation or desire to subsidize your moving costs by absorbing lost rent and other turnover expenses created by your early departure, so all of the financial consequences of your decision to leave early belong to you. Generally this involves the following steps:

  • You must provide written notice of your intent to terminate early, including a move-out date.
  • Your written termination notice must include payment of the actual costs associated with re-renting your home. These costs vary by property, but include advertising, agency fees, cleaning fees, etc. These fees are typically in the range of 50% – 100% of one month’s rent.
  • You must continue paying rent each month, until a replacement tenant is found and starts paying rent for you.
  • You must continue your utility services after vacating, until a new tenant moves in.
  • You must arrange for lawn service after you vacate, until a new tenant moves in.

That’s it in a nutshell. Once this is accomplished, you leave with a good rental history, receive your deposit refund, and have completed your lease agreement on good terms.

Q: Can I wait until you find a tenant to provide notice?

No. We won’t initiate any efforts to locate a replacement tenant until / unless we have written notice to vacate with a move-out date.

Q: If I know someone who wants to rent the house, can I refer them to you?

Yes, of course. They must submit an application and qualify the same as any tenant. You may not market the house though once we begin marketing efforts. You can tell your friends and co-workers about it and try to help find a tenant, but you can’t, for example, put your own sign in the yard.

Q: Why should I have to keep paying rent after I move out?

That’s the agreement you made when signing the lease. Failure to pay rent will represent a default of the lease. Continuing to pay rent allows us to keep sending the owner her monthly proceeds and it keeps you in compliance with your lease agreement and in good standing.

Q: How long will it take to find a new tenant?

We normally locate a new tenant within 30 to 60 days, sometimes sooner. But it could also take longer depending on the time of year, market conditions, how well the house shows, and other variables.

Q: What if I only have 2 months remaining on my lease? Can I avoid the additional costs?

Yes. If you have less than 3 months remaining on your lease, you’re probably better off finishing your lease or paying out your remaining rent in full rather than terminating early. When a tenant pays the final month of a lease term and also notifies us in writing they will be departing by a date sooner than the last day of the lease, we will market the property as available on the earlier date. You will still have to maintain utilities and yard care per your lease agreement through the final day of the lease, but if a new tenant is located and moves in prior to the end of your lease term, you’ll receive a rent rebate and will have successfully completed your lease term without having to pay additional fee.

Q: What if I don't want to pay and just decide to leave without giving notice?

This is a Default, whereby a tenant simply moves out and stops paying rent. We call this a skip and it results in legal action, damage to the tenant’s credit report, and ultimately the account being placed for collection. In other words, the worst financial and credit consequences possible are realized, and the price is paid for years to come.

Pay Near Me FAQ

Q: What is Pay Near Me?

Pay Near Me is a program between Alarca Realty and 711 convenience stores and Ace Cash express. This program allows tenants to walk into a 711 or Ace Cash express and pay cash to the cashier that is immediately applied to their account with Alarca.

Q: How do I get signed up?

To sign up for Pay Near Me, Alarca will need to be contacted. We will add you to our system, which will then send you an email containing a barcode to be used at any 7-11 or Ace Cash Express.

Q: How do I make a payment?

To make a payment, make sure you have contacted Alarca to get signed up. You may either print out the e-mail containing the barcode, or access it on your smart phone and take it with you to the 7-11 or Ace Cash Express. Allow the cashier to scan the barcode, and then pay the amount due on your account.

Q: How long does it take Alarca to receive my payment?

Alarca typically receives notification within an hour of the payment.

Q: Is there a fee for this service?

Yes. Pay Near Me charges a fee of $3.99 per transaction.

Q: Is there a maximum amount I can pay?

Pay Near Me only allows $1000.00 per transaction. If your balance is more than $1000.00, you will be able to make multiple transactions.

Q: Do I have to notify Alarca every time I plan to use Pay Near Me?

No. Alarca only needs to be notified prior to the first time Pay Near Me is used.

Unauthorized Pets FAQ

Q: The additional deposit and rent that we're being charged for an unauthorized pet seems very high, can you explain this?

Many of our owners specifically do not want pets in their homes. This is their right and the home was rented to you based on the information in your application that stated you didn’t have any pets. The unauthorized pet fees were also covered at your lease signing and are in your lease. If you had disclosed to us upfront that you had pets, or intended to get pets we may not have rented the home to you or we may have agreed upon increased deposits and rents before allowing you to move in.

Q: The lease violation notice states that we must pay the deposit and fees AND remove the pet. I don't understand why we have to do both.

The owner does not want pets in their house, so you do need to remove them immediately. The additional rents and fees are due to cover additional cleaning, damage, etc.

Q: We were only "pet-sitting" for a limited time. Do the additional fees still apply?

Yes. We don’t know if the pets are your’s, your friend’s, or your family’s. The lease specifically states NO PETS and all pet fees apply whether the pets are present in the home for one day or one year.

Q: Do we absolutely have to remove the pets?

That is the agreement you made when signing the lease. In certain circumstances, however, you may be able to keep the pets if other conditions are met. This often includes an interior inspection of the home at your cost. The lease will also have to be modified to include the pet. The pet fees will still be required. The additional rents may be modified depending upon the situation. Please call the office to discuss your options.

Q: What if we don't pay or don't remove the pets?

Many of our owners specifically do not want pets in their homes. This is their right and the home was rented to you based on the information in your application that stated you didn’t have any pets. The unauthorized pet fees were also covered at your lease signing and are in your lease. If you had disclosed to us upfront that you had pets, or intended to get pets we may not have rented the home to you or we may have agreed upon increased deposits and rents before allowing you to move in.

Alarca is extremely well managed and it shows in everything including their support staff, computer systems, paperless options, work order completion and quick placement of quality tenants. Finally, a great property management company.

Tony M.

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2015 Ayrsley Town Blvd, Suite 202
Charlotte, NC 28273

Office hours: By Appointment Only

106 Langtree Village Drive, Ste 301
Mooresville, NC 28117

Office hours: By Appointment Only.

Mail To: 428 Main St, Ste B, Unit #1016 Davidson, NC 28036